Ecommerce Planning Day

Ecommerce Planning Day

I’m thrilled to bring you an exciting recap of our recent Ecommerce Planning Day. This event was a valued-packed day of insights, strategies, and actionable plans to help businesses of all sizes thrive in the ever-evolving digital landscape.

We gathered on 18 January 2024 to plan for 2024 at the Ecommerce Planning Day. This immersive event, hosted by The Ecommerce Tribe, aimed to equip retailers with the latest trends, proven strategies, and personalised plans to elevate their online businesses.

Ecommerce Planning Day Key Takeaways

Strategic Planning for Ecommerce Success:

The day kicked off with a deep dive into strategic planning. We explored the importance of
setting clear objectives, identifying their customers, and developing a robust roadmap for
success. With over two decades of experience, I shared insights on how strategic planning
forms the backbone of any successful ecommerce venture.

Trends in Retail for 2024:

Alison Flemming, Senior Executive at Mirvac, brought a unique and insightful perspective to the Ecommerce Planning Day by sharing her retail experience. Her session focused on providing a comprehensive retail overview for 2024, offering valuable insights into the latest trends and strategies shaping the future of retail.

Alison delved into emerging trends, consumer behaviours, and market dynamics that will define the retail landscape in 2024. This information is crucial for businesses looking to stay ahead of the curve and align their strategies with evolving consumer preferences.

Trends in Retail for 2024

Mastering Customer Experience in Ecommerce:

In the world of ecommerce, customer experience is paramount. We delved into creating seamless and memorable customer journeys, from the first touchpoint to post-purchase interactions. Drawing on my extensive experience working with multi-million dollar brands and one-person bands alike, I emphasised the significance of customer-centric approaches in driving long-term success.

Optimising Digital Marketing Strategies:

No ecommerce venture can thrive without effective digital marketing. During the event, we explored the latest trends in online advertising, social media marketing, and content creation. I shared real-world case studies and actionable tips to help businesses of all sizes maximise their digital presence and achieve sustainable growth.

Omnichannel Optimization Strategies:

Shane Lenton, Co-Founder & CEO at The Wishlist Company, shared his expertise in optimising the omnichannel experience and seamlessly connecting physical and online retail spaces.

We explored effective ways to optimise the omnichannel experience, emphasising the importance of a cohesive and integrated approach across various channels. Our retailers gained insights into creating a unified brand experience for customers, regardless of the platform they engage with.

Omnichannel Optimization Strategies

Also, Shane provided practical advice on how businesses can successfully bridge the gap between physical and online retail. This involved leveraging technology, data, and customer insights to create a seamless transition between in-store and online interactions, enhancing the overall customer journey.

Harnessing the Power of Technology in Ecommerce:

The Ecommerce Planning Day was also focused on leveraging cutting-edge technologies to streamline operations and enhance efficiency. We discussed the role of artificial intelligence, automation, and data analytics in optimising ecommerce processes. The goal was to empower participants to make informed decisions and stay ahead in the competitive digital landscape.

The Power of Resilience and Reinvention:

Olivia Carr shared her personal story, highlighting the challenges and setbacks in her life and ecommerce business. Her resilience and ability to reinvent herself became the cornerstone of her success. Our retailers gained valuable insights into overcoming obstacles and leveraging life experiences to fuel entrepreneurial endeavours.

Harnessing the Power of Technology in Ecommerce:
The Power of Resilience and Reinvention

The Ecommerce Planning Day in January 2024 was an invaluable opportunity to connect, learn, and strategies for success in digital commerce. Whether you’re a seasoned ecommerce professional or just starting your entrepreneurial journey, the event provided actionable insights to propel your business forward.

If you missed the Ecommerce Planning Day, fear not! You can jump on a quick call with me
to review your website. Let’s make 2024 a year of unprecedented growth and success in
ecommerce!

BIO

Kelly Slessor, is an Ecommerce Coach and a digital marketing expert. Passionate about retail, hospitality and retail service providers. As the founder and CEO of Shop You, an AI powered personalised virtual shopping mall she has spent 20 years building retail technology that responds to customer needs, drives conversions and increases revenue. Over the past year she has worked with over 1000 retailers and hospitality providers. If you want discover more about digital growth and optimisation, work with me.

Google Gemini for ecommerce

Using AI technology to grow retail

AI Technology

In today’s rapidly evolving retail landscape, staying ahead of the competition requires embracing cutting-edge technologies. AI (Artificial Intelligence) has emerged as a game-changer for retailers, enabling them to streamline processes, enhance customer experiences, and drive growth. Here are four transformative AI technology tools: ChatGPT, MidJourney, Descript, and Maverick that can help retailers achieve remarkable results.

I got to speak to Jaynie Seal about using AI tech to grow retail. This really is a pivotal moment in history. We can’t ignore it. Australian retail has the opportunity to be global leaders in this space, Small to medium retailers have an opportunity to reduce costs and increase their revenue – AI needs investment and education.

This is a sneak peek into my ChatGPT for the Ecommerce masterclass.

You will learn the following:

✅ ChatGPT Fundamentals to get you started with understanding what it is and how it works.

✅ Prompt Mastery to help you craft powerful prompts for better outcomes.

✅ Train ChatGPT in the voice of your customer and brand.

✅ Content Creation to master content writing for engaging content.

✅ Ad Copywriting to craft compelling headlines, product descriptions, social media ads, and search ads with ChatGPT’s help.

✅ Email Marketing to write captivating subject lines, develop email sequences, and create persuasive email copy.

✅ Integration and Execution to seamlessly implement ChatGPT-driven processes within your business.

Join me at ChatGPT for Ecommerce masterclass to discover the benefits of ChatGPT, streamline your operations and improve your sales and conversion rate.

Chat, G P T and AI languages, taking the world by storm and with a combination of excitement and fear. Well, joining me live is ecommerce coach and entrepreneur, Kelly Soor. Thank you so much for joining us. Hi. This is a very, uh, exciting but scary avenue and you’ve been working at it for well over 10 years, so, Tell us what is chat G P T first of all?

Well chat G P T is kind of a consumer based model, so it’s open to everyone and what it allows us to do is create content, create technology at a really fast pace. It allows us to input prompts, so input information, and get masses of pieces of information back out of it. So, okay. We’ve got a bit of a demonstration to show people on the tele there because I mean, you basically can just.

Put something in and it just. Types it away. There you go. So yeah, an example would be a media release, for example. Yeah, absolutely. So what we are seeing actually is a piece of content, like an email marketing campaign, especially in retail email marketing campaign newsletter, a PR release that used to take five to six hours to produce.

It’s actually only taking 30 minutes to produce. So we’re saving a lot of time and money using these tools. Saving a lot of time and money, but a lot of people are concerned about job losses and IP Absolutely. And all that, and whether it’s correct or not. Absolutely. So there’s a, there’s, there’s so many issues with it.

You know, I’m the eternal optimist. There’s the ethical issues, there’s the legal implications, there’s ip. You know, stealing people’s ip. I think, you know, AI plus human is nirvana. You know, you can’t just produce a piece of content using an AI tool and expect that to be, you know, the best piece of content.

You have to inject human into that. So I think where we, where we combine the two, the AI technology and the human mm-hmm. That’s where we are gonna get great pieces of information out of it. We see what’s happening online with certain platforms, um, very dangerous sort of conditions, misinformation, and the like.

This seems to be going through leaps and bounds. This AI technology chat, G P T. What do we have to do in terms of government regulations? Yeah, uh uh and I think the scary thing is we don’t actually know what it can produce yet. We don’t actually know the implications going forward in the future. So from a government regulation P point of view, we’ve gotta jump on it quickly and we’ve gotta actually put some regulation in place around it.

For me though, the exciting. Part is, you know, if you think about the industrial revolution, when the farmer started driving the tractor, you know, the farmers that survived and thrived were the ones that actually jumped on the tractor. Mm. Not the ones that continue to hand sew all of their, their seeds.

Yep. So you’ve gotta move with the times, but we hope, hopefully we have the, uh, regulations that are needed. The, the recent federal budget, uh, a lot of startups have expressed that, uh, there wasn’t, uh, a great deal of money in this. Sector, there’s a lot of missed opportunities. Do you think we need to see more money?

Absolutely. This is a pivotal point in history. Mm-hmm. And it, it is a pivotal point in our history in that, you know, again, going back to Industrial Revolution that made. Millionaires, it made economies. It, it changed the Indu industries, and this is another pivotal point that needs investment. There is an opportunity for Australia to be the leading country in this space, but it does need and require education and investment.

We’re hearing a lot of students perhaps enjoying it, getting a lot of assignments done. Yeah. Maybe, uh, their content isn’t correct and maybe they’re not meant to at the moment, but, uh, you know, not just, uh, students of course, but people in the film industry, for example, they’re on strike overseas and they’re certainly worried about their IP and creativity being lost.

Mm-hmm. Again, you know, I come back to, if you’ve got a human, the person that’s going to create the best imagery, On, you know, some of the AI platforms is someone that’s been used to creating imagery themselves. So a photographer, you know, the person that’s gonna create the best content is a journalist. So actually, if you pair those two together, I think that it reduces the fear.

Mm-hmm. And I guess if you wind back the clock and you think of electronic music, for example, a lot of musicians were in fear of that. And, and again, they have lost jobs, but then you have. Different careers like DJs and electronic music directors and so forth. Mm-hmm. And there’s a lot in the music space that’s happening.

There’s some, some regulations coming in around ip. The EU have just, um, announced some regulations around IP and, you know, using IP and ai. So we are gonna see some changes in that. And are you concerned about people losing jobs? I mean, it, it happens obviously with technology and change, but is there gonna be a, a big loss?

Absolutely. But, The upside of that is there’s going to be a lot of job creation as well. Mm-hmm. So we’re already seeing things like engineering prompts. We’re already seeing things like ai, copywriters, you know, we we’re going to see a lot of jobs that are created out of this as well. Are we seeing them in TAFE and universities coming forward as well?

We are seeing the education system, you know, embracing this and, and developing more courses around this. And we’re actually, you know, we’re seeing that here and over overseas as well. And I know you do a lot of Euro master classes and you have one coming up. Yeah, I have one coming up for retail. So there’s one Wednesday the 17th.

Um, it’s a two hour masterclass and this is a real practical, here’s how to use ai. Cause I think a lot of what’s out there in the press at the moment is very theoretical, but this is a how to use it to create content, to reduce the time taken to actually produce emails and then to increase your. Speed and your revenue, and what has the success been so far that you’ve seen?

Well, we tried it. We’ve been testing it with a lot of retailers, so we tried it with one retailer and within 10 days we produced a thousand pieces of content and we increased their organic cert, so traffic to their website by 200%. Wow. Gosh. It’s very, yeah. Ex exciting, but scary at the same time, and, uh, fascinating to watch it.

And again, you’ve been doing it for 10 years. Mm. Yeah. And it’s, it’s, you know, the things we could do 10 years ago mm-hmm. You know, would take me, it took me two years to develop an AI platform 10 years ago. It would take me about two months to develop the same platform today. Incredible. Great to see you.

Thank you so much. Lovely to be here. Thanks for And Happy Mother’s Day. Same to you. Happy you done this morning. My boys cook me breakfast. Oh, lovely. Welcome to have. And um, they put me bacon and avocado and yeah. And they spoiled me this morning. Oh, that’s lovely. Do they normally cook for you? Well, sometimes.

Yeah, sometimes. Sometimes. Yeah. Fantastic. You’ve got a good afternoon planned. I have a lovely afternoon of playing soccer, actually. Oh, there you go. And the boys are coming to work. You’ll good at soccer, aren’t you? I don’t mind it. Yeah. Yeah. Excellent. Multi-talented. Thanks, Kelly. Thanks for having me.

Revolutionising Customer Interactions with ChatGPT

AI-powered chatbots have revolutionised customer interactions by providing personalised and efficient support. ChatGPT, an advanced language model, enables retailers to create intelligent chatbots that can handle customer queries, recommend products, and even simulate natural conversations. By leveraging ChatGPT, retailers can enhance customer engagement, provide instant assistance, and drive sales conversions.

Enhancing Customer Journeys with MidJourney

Optimising the customer journey is a top priority for retailers seeking to deliver exceptional experiences. MidJourney, an AI-driven platform, helps retailers gain valuable insights into customer behaviour and preferences at different touchpoints. By analysing data from multiple channels, MidJourney enables retailers to identify pain points, personalise interactions, and tailor marketing efforts to specific customer segments. This enhances the overall customer journey and increases the likelihood of conversion.

Transforming Audio and Video Content with Descript

Audio and video content play a crucial role in modern retail marketing strategies. Descript, an AI-powered editing tool, empowers retailers to streamline the creation and editing process for audio and video content. It utilises advanced speech recognition and transcription capabilities, allowing retailers to easily edit, caption, and enhance their multimedia assets. With Descript, retailers can create compelling audio and video content that captures attention and drives engagement.

Data-driven Decision Making with Maverick

In the digital age, data is a valuable asset that can inform strategic decision making. Maverick, an AI-powered analytics platform, empowers retailers with actionable insights derived from vast amounts of data. By leveraging machine learning algorithms, Maverick identifies patterns, trends, and correlations within retail data, enabling retailers to make data-driven decisions related to inventory management, pricing strategies, marketing campaigns, and more. With Maverick, retailers can optimise their operations, improve profitability, and stay ahead of market trends.

The Future of Retail: AI-Powered Growth

The convergence of AI technology and the retail industry has unleashed a new era of growth opportunities. By harnessing the potential of tools like ChatGPT, MidJourney, Descript, and Maverick, retailers can achieve the following:

  1. Personalised customer experiences: AI technology enables retailers to deliver tailored recommendations, personalised messaging, and targeted offers that resonate with individual customers.

  2. Improved operational efficiency: AI-powered tools automate time-consuming tasks, such as customer support, data analysis, and content creation, freeing up resources for strategic initiatives.

  3. Enhanced decision-making: AI algorithms provide valuable insights into customer behaviour, market trends, and operational performance, enabling retailers to make informed decisions that drive growth and profitability.

  4. Increased customer engagement: AI-powered chatbots, personalised content, and data-driven marketing campaigns help retailers engage customers at every stage of their journey, fostering loyalty and advocacy.

AI technology is reshaping the retail landscape, offering unprecedented opportunities for growth and innovation. By harnessing the power of tools like ChatGPT, MidJourney, Descript, and Maverick, retailers can unlock new levels of customer engagement, operational efficiency, and data-driven decision-making. Embracing AI technology is no longer a luxury but a necessity for retailers looking to thrive in the digital era. By staying ahead of the curve and leveraging AI tools. Learn more at my ChatGPT for Ecommerce masterclass.

BIO

Kelly Slessor, is an Ecommerce Coach and a digital marketing expert. Passionate about retail, hospitality and retail service providers. As the founder and CEO of Shop You, an AI powered personalised virtual shopping mall she has spent 20 years building retail technology that responds to customer needs, drives conversions and increases revenue. Over the past year she has worked with over 1000 retailers and hospitality providers. If you want discover more about digital growth and optimisation, work with me.

Google Gemini for ecommerce

Benefits of ChatGPT for Your Ecommerce Business

Benefits of ChatGPT

In today’s digital age, ecommerce has become a vital part of our lives. With the rise of online shopping, it has become essential for businesses to establish a strong online presence. One crucial aspect of this is creating compelling and effective content for your ecommerce brand.

This is where ChatGPT and my ChatGPT for Ecommerce Masterclass comes in. 

ChatGPT is changing the retail landscape, having reached one million users in just five days and now has 1.16 billion users in less than eight months.

It is a cutting-edge AI technology that can help you create powerful content for your ecommerce brand. 

BUT what are the benefits of ChatGPT for your ecommerce business…. read to find out more. 

What is ChatGPT and How Does it Work?

ChatGPT is an AI language model that uses natural language processing (NLP) to generate high-quality text. It is based on the GPT-3 architecture and has been trained on a vast amount of data, making it one of the most advanced AI language models available today. With ChatGPT, you can generate high-quality content for your ecommerce brand with just a few clicks.

Benefits of ChatGPT

Benefits of ChatGPT for Your Ecommerce Business

There are the benefits of ChatGPT for your ecommerce business: 

Saves Time and Effort

Creating compelling and effective content can be time-consuming and require significant effort. However, with ChatGPT, you can generate high-quality content in a matter of minutes, saving you time and effort. This means that you can focus on other aspects of your ecommerce brand, such as marketing and customer service.

Consistent and High-Quality Content

Consistency is key when it comes to building a strong ecommerce brand. With ChatGPT, you can ensure that your content is consistent and of high quality. The AI technology generates content that is error-free and grammatically correct, helping you maintain a professional image for your brand.

Enhanced SEO

Search engine optimisation (SEO) is essential for any ecommerce brand that wants to rank high on search engine results pages (SERPs). ChatGPT can help you create SEO-friendly content that contains relevant keywords and phrases, making it easier for search engines to crawl and index your website. This, in turn, can improve your search engine rankings and drive more traffic to your site.

Personalised Content

Personalisation is becoming increasingly important for ecommerce brands. With ChatGPT, you can generate personalised content that speaks directly to your target audience. By tailoring your content to your audience’s needs and preferences, you can improve engagement and build stronger relationships with your customers.

Cost-Effective

Hiring professional content writers can be expensive, especially for small ecommerce brands with limited budgets. With ChatGPT, you can generate high-quality content at a fraction of the cost, making it a cost-effective solution for your ecommerce brand.

Benefits of ChatGPT- example

How to Use ChatGPT for Your Ecommerce Brand

Using ChatGPT for your ecommerce brand is easy. All you need to do is provide the AI technology with some basic information about your brand and the type of content you want to generate.

This can include product descriptions, blog posts, social media posts, email campaigns and more.

Once you have provided this information, ChatGPT will generate high-quality content that meets your requirements. You can then review and edit the content as needed to ensure that it aligns with your brand’s voice and messaging. Discover more of the benefits of ChatGPT at my masterclass.

Benefits of ChatGPT

This image was created with AI (Midjourney)

Tips for Optimising Your Content with ChatGPT

While ChatGPT can generate high-quality content, there are some tips you can follow to optimise your content further. These include:

Incorporating Relevant Keywords

As mentioned earlier, incorporating relevant keywords and phrases can help improve your SEO rankings. Be sure to include relevant keywords in your content to make it easier for search engines to identify your content and display it to relevant users. ChatGPT aids you identify the most relevant and effective keywords to use in your content, ensuring that it is optimized for search engines.

Focusing on Your Target Audience

One of the most important aspects of creating effective content is understanding your target audience. ChatGPT can help you identify your target audience and generate content that resonates with them. By understanding your audience’s needs, interests, and pain points, you can create content that engages them and encourages them to take action.

Personalising Your Content

Personalisation is a key trend in ecommerce and can help you connect with your audience on a deeper level. ChatGPT can help you personalise your content by generating tailored product descriptions, email copy, and social media posts that speak directly to your audience’s interests and preferences.

Ensuring Accuracy and Quality

While ChatGPT can help you generate high-quality content quickly, it is important to ensure that the content is accurate and meets your brand’s quality standards. Be sure to review and edit the content generated by ChatGPT to ensure that it is error-free and aligned with your brand’s tone and style.

Using ChatGPT as a Tool, Not a Replacement

Finally, it is important to remember that ChatGPT should be used as a tool to support your content creation efforts, not as a replacement for human writers. While ChatGPT can generate content quickly and efficiently, it is still important to have a human touch to ensure that the content is authentic and aligned with your brand’s values and voice.

By following these tips, you can ensure that your content is optimised for search engines, resonates with your target audience, and meets your brand’s quality standards.

ChatGPT is a powerful tool that can help ecommerce brands generate high-quality content quickly and efficiently. By leveraging the benefits of ChatGPT, you can create content that engages your target audience, improves your SEO rankings, and drives conversions.

However, it is important to remember that ChatGPT should be used as a tool to support your content creation efforts, not as a replacement for human writers. By following the tips outlined in this article and using ChatGPT strategically, you can optimise your content creation process and achieve greater success for your ecommerce brand.

ChatGPT for the Ecommerce masterclass

This is a sneak peek into my ChatGPT for the Ecommerce masterclass.

You will learn the following:

✅ ChatGPT Fundamentals to get you started with understanding what it is and how it works.

✅ Prompt Mastery to help you craft powerful prompts for better outcomes.

✅ Train ChatGPT in the voice of your customer and brand.

✅ Content Creation to master content writing for engaging content.

✅ Ad Copywriting to craft compelling headlines, product descriptions, social media ads, and search ads with ChatGPT’s help.

✅ Email Marketing to write captivating subject lines, develop email sequences, and create persuasive email copy.

✅ Integration and Execution to seamlessly implement ChatGPT-driven processes within your business.

Join me at ChatGPT for Ecommerce masterclass to discover the benefits of ChatGPT, streamline your operations and improve your sales and conversion rate. 

BIO

Kelly Slessor, is an Ecommerce Coach and a digital marketing expert. Passionate about retail, hospitality and retail service providers. As the founder and CEO of Shop You, an AI powered personalised virtual shopping mall she has spent 20 years building retail technology that responds to customer needs, drives conversions and increases revenue. Over the past year she has worked with over 1000 retailers and hospitality providers. If you want discover more about digital growth and optimisation, work with me.

Google Gemini for ecommerce

ChatGPT for Retail Ecommerce

ChatGPT for Retail Ecommerce
I’m in love.. with ChatGPT for Retail Ecommerce
 
You see my 3 superpowers are to save you money, make you money, and save you time with all things digital.
 
ChatGPT does all of the above…
 
I speak to hundreds of retailers and one of the biggest opportunities but equally time consumers are content creation 
 
It’s hard..we generally overthink it, the perfectionist in us cringes when we re-read it, and quite frankly, most of you don’t have the time or resources to produce great content.  
 
ENTER CHATGPT…..  
 
If you haven’t got on the crack yet… and have no idea what I am talking about, here’s a quick intro to the biggest technology development in 2022….  one that will revolutionise retail and change the way we produce content.

Chat GPT uses advanced algorithms to analyse large amounts of data and is capable of generating text responses to questions and prompts in a conversational manner. In short, it’s going to save you days…..

The opportunity for retailers is literally insane!

ChatGPT will have a huge impact on retail and ecommerce, its ability to deliver personalised, real-time customer content will improve your shopping experience, increase sales and reduce churn whilst saving you time.

It is the biggest technology development we will see in 2023.

ChatGPT for Retail Ecommerce

Find out how to

✅ To develop your Digital Marketing Plan

✅ Write Product descriptions,

✅ Write blog posts optimised for SEO (Google Organic Search)

✅ Write emails, social media content & ads

✅ Optimise your website and the Future applications of ChatGPT Join me for a simple, how-to use ChatGPT to save you money and time and increase sales.

Join me for a simple, how-to use ChatGPT to save you money and time and increase sales.

BIO

Kelly Slessor, is an Ecommerce Coach and a digital marketing expert. Passionate about retail, hospitality and retail service providers. As the founder and CEO of Shop You, an AI powered personalised virtual shopping mall she has spent 20 years building retail technology that responds to customer needs, drives conversions and increases revenue. Over the past year she has worked with over 1000 retailers and hospitality providers. If you want discover more about digital growth and optimisation, work with me.

Google Gemini for ecommerce